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Small Business Week: A Guide to Difficult Conversations with Frame & Associates

October 21, 2026 10:00 AM - 11:00 AM (PDT)

Description

Join us for an informative webinar with BBOT member, Frame & Associates.

Creating a respectful workplace requires more than having a policy. In small businesses where teams work closely together, unresolved issues can impact morale, productivity, and working relationships.

Employees and leaders need the skills and confidence to address issues directly and provide constructive feedback. This interactive webinar explores practical strategies for having difficult conversations including how to address defensive and set boundaries. Participants will have the tools to foster respectful communication, strengthen workplace relationships, and contribute to a more inclusive and productive work environment.

About Our Presenters

Devon Frame

Devon Frame

Devon Frame, Principal

Devon is a dynamic and engaging trainer who has extensive experience helping organizations create inclusive and respectful workplaces. As a respectful workplace professional, she has keen insights into the issues facing today’s workplaces. Devon has supported organizations across Canada build the skills needed to foster inclusive, collaborative, and productive work environments. Her interactive workshops offer practical strategies that help participants communicate effectively, navigate challenging workplace situations, provide constructive feedback, and build positive working relationships. She is a member of the 2SLGBTQIA+ community and is committed to creating inclusive, welcoming, and respectful spaces in both organizations and communities. Prior to joining Frame & Associates, Devon worked on recruitment and retention initiatives in the education sector, helping develop national workforce strategies. She also worked in the healthcare sector, supporting violence prevention education through both e-learning and instructor-led training programs.

Small Business Week is a national celebration of Canadian entrepreneurs and their contribution to Canada's economy. The Business Development Bank of Canada (BDC) has been organizing Small Business Week since 1979. The Burnaby Board of Trade is proud to support all their members with small businesses. 

Location

Online

Webinar - a Microsoft Teams link will be sent out to attendees prior to the event.

Pricing

Complimentary for BBOT Members.

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Contact Information

Burnaby Board of Trade
Name: Sarah Rainey
Email: sarah@bbot.ca

All registered attendees will receive a reminder email with a Microsoft Teams link the day before the webinar, and the morning of the webinar.

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